Shipping, Returns & Cancellation Policies

Order Processing Time: All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Prescription Products: Orders requiring a prescription (including GLP-1 and peptide therapies) will be fulfilled only after medical forms, labs (if required), and provider approval are complete.
Shipping Time: Once approved and processed, products typically ship within 2–4 business days. Tracking information will be emailed once your order has shipped.
Shipping Method: All products are shipped via reliable, trackable carriers such as USPS, UPS, or FedEx.
Delivery Estimates: Most customers receive orders within 5–7 business days from the date of approval and processing. Delivery times may vary based on location or unexpected carrier delays.

Appointment Scheduling: Telemedicine consultations are scheduled immediately after checkout or via the link emailed to you.
Service Delivery: All services are performed virtually by licensed medical professionals.
Timing: Most patients complete consultations within 1–3 business days depending on availability and required documentation.
Provider Review: Final prescriptions and treatment plans are issued only after a licensed provider completes the consultation and approves the treatment.

Last Updated: December 9, 2025

Prescription products cannot be returned or refunded once approved by a licensed provider or shipped by the partner pharmacy (per federal regulations).
If your prescription order has not yet been approved or processed, you may request cancellation for a full refund.
Non-prescription wellness products that are unopened may be returned within 14 days for a refund (shipping costs excluded).

If you have not yet completed your consultation, you may request a cancellation and full refund within 24 hours of purchase.
Once a consultation is completed, service fees are non-refundable, regardless of treatment approval.
If a provider determines treatment is not medically appropriate, you will be refunded for any unfulfilled product items in your order.

Email support@newagemd.com with your name, order number, and the reason for cancellation.
Our team will review your request within 1–2 business days and reply with instructions or confirmation.

If your products arrive damaged, incorrect, or incomplete, contact us within 48 hours of delivery. Replacements or corrections are provided at no extra cost.

If you have questions about delivery, fulfillment, refunds, or cancellations, please contact our support team at support@newagemd.com.